Overview
Dock's integration with Microsoft Teams centers around the ability to send notifications to different Teams channels.
The integration includes three different ways to get notifications:
All workspaces: Setup a company-wide channel (e.g. dock-alerts) to get notifications of customer activity across all your workspaces.
Synced workspaces: Send notifications from a specific workspace to Teams channels.
Personal notifications: Just get notifications for your workspaces to a personal channel.
Admin Setup
The Microsoft Teams admin should setup the integration.
Go to Settings
Go to Integrations
Select Microsoft Teams
Turn on Integration and follow the authentication flow
How to Setup All Workspace Notifications
In MSFT teams, create the channel for Dock notifications
In Dock, add in the channel name and turn on the notifications
3. In MSFT teams, navigate to the alert channel and install the Dock bot
Now, customer activity from across your workspaces will get sent to this channel.
How to Setup Synced Workspace Notifications
Navigate to the workspace where you want notifications
From the internal tab, select the "Teams" tab
Add in the channel name
How to Setup Personal Notifications
Go Notifications in Settings
Scroll down to Microsoft Teams and Click "Setup" Follow the flow
3. Now, notifications will appear in your personal Dock channel