Dock

Dock AI

An overview of Dock's AI Assistant and Agents

Chatting with Dock AI as a Rep

How to write better prompts and get better results with Dock's AI Assistant

Tips for Chatting with Agents

Dock AI Documents

Using Dock AI as a Rep

How to build your own custom Agent for internal Dock AI chat

Creating an Internal Agent

Dock's pre-built AI Agents and what each one does

About Dock Agents

Set the data sources across all agents and permissions

Advanced Settings for Dock's AI Chat

Confluence + Dock AI

How to create an AI Document template as a Dock admin

AI Document Templates

How to write effective instructions for your Dock AI Agents

Tips for Building Agents

Use AI Chat to answer your team's questions directly in playbooks

AI Chat in Playbooks

Configuring agents and documents for your reps to use

Admin Configuration

How to build an Agent for AI Chat in customer workspaces

Creating an External Agent

How to set up client-facing chat for your customers

Configuring AI Chat for Workspaces

External (Client-Facing) Chat

Using Dock with ChatGPT & Codex via MCP

Using Dock with Claude via MCP

Using Dock with Gemini via MCP

Dock's MCP

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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