Overview
There are several pre-built reports in Dock to help you better understand the impact of your workspaces with prospects or clients. The Client Engagement report analyzes external activity across ALL workspaces in your Dock instance. Here you'll find the following insights:
Total client views
Total client actions
Average unique clients per workspace
Client views over time
Most engaged clients
Let's dive into each below!
Additional Filtering
Before we dive into the types of reports within Client Engagement, let's talk about filtering.
Reports in Dock automatically show holistic data across all workspaces. You can filter the report down by date range, owners, and/or teams to help drill into data further.
Total Client Views
By default, this counts how many views all workspaces have received (how many times workspaces have been accessed). To view who these viewers are, simply click into that cell.
Total Client Actions
Total client actions counts how many times a client has interacted with a space. We think of this as clicking into pages, embedded content, etc. Click into the cell to expand upon who these individuals are!
Avg. Unique Clients (Per Workspace)
This report analyzes each workspace and calculates the average number of unique external visitors.
Client Views Over Time
This report helps identify trends in activity over time. Toggle between time ranges to see how client views change per period.
Most Engaged Clients
This report helps identify clients who have visited workspaces the most. It sorts clients from most to least amount of views.