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Connected Workspaces

Connecting Dock workspaces to share with clients

Updated yesterday

Overview

Connected Workspaces enable you to manage the entire customer lifecycle and multiple projects in one place and with one shareable link you can give your client.

Use Cases:

  • Manage the entire customer lifecycle all in one place

    • Evaluation

    • Onboarding

    • Renewals

  • Manage multiple projects all in one place

    • Website Build

    • Communications Retainer

    • Advertising Creative

Please note, this feature is only available on our Growth and Enterprise plans.


Getting Started

Step 1: Turn on “Connected Workspace” at the Template and/or Workspace level.

At the Template level:

This will set it up so future workspaces created from the template have this enabled and can easily add in connected spaces.

At the Workspace level:

For existing workspaces, you'll want to navigate to the space itself on the internal view and then click Settings.

On the right-hand side, check the box for Connected workspaces.

Adding or connecting a Workspace

Step 1: Navigate to a workspace that already exists for your account. If one doesn't, then create a new workspace by following the steps outlined here.

Step 2: On the internal tab, look to the left nav-bar where it says Workspaces, and click Add Workspace.

Step 3: Add from a template, existing workspace, or blank workspace.

Please note, you'll only see existing workspace as an option if there are other workspaces associated with that same account.

Connected Workspace Settings

If you roll your mouse over a workspace name, you can click on the ellipsis (...) to edit certain settings.

Setting a Workspace as "Home"

This is the default Workspace a client sees. This should align with your process and is typically the life cycle stage the account is currently in.

Visibility Settings

Choose if/how you want a space to be seen by a client.

  • Visible: An external viewer (i.e. client) can see another space or stage exists, and can click in to view content.

  • Only show in navigation: An external viewer (i.e. client) can see the workspace exists, but can't click in to see the actual content. If they roll their mouse over the title, they see it's "Hidden".

  • Hide workspace in shared view: The workspace exists to you (the internal Dock user), but the client doesn't.

People & Connected Workspaces

Each workspace can have unique people attached to each workspace, both internally and externally. For example, a sales room may have certain buyers that aren't involved in the onboarding stage.

When adding a new workspace, we’ll automatically pull in all the same people in the existing workspace. To update the share settings & permissions, click on the the Share button on the top right. Click here to learn more about the different roles.

Access settings & connected workspaces

Keep in mind, access settings (sharing settings) are global across all workspaces in the group. For example, if you set one workspace as gated by a specific email or domain, all of the connected workspaces will have that restriction.

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